Questions and answers

You choose the exchange direction and fill out the form on the website.

Depending on the pair:

a. Crypto → Crypto — the exchange is processed automatically after funds are received.

b. Crypto ↔ Fiat / Fiat ↔ Crypto — the exchange is processed with operator involvement.

After the funds are credited to our balance, the order is processed automatically or manually.

If necessary, an operator will contact you using the provided contact details.

1. Crypto exchanges (for example, USDT → BTC, ETH → TRX) are processed automatically and take 5–15 minutes after the required number of confirmations is received.
2. Fiat exchanges (for example, USDT → RUB) are processed by an operator and take 15–320 minutes during business hours.

For directions with fiat payouts to a card (for example, USDT → RUB card / EUR card):

📌 The rate is fixed at the moment the order is created and remains valid for the specified period (usually 15–30 minutes).

For all other directions (crypto → crypto, fiat → crypto, fiat → fiat):

📌 The rate is fixed at the moment funds are credited to our account.

We use up-to-date data from exchanges KuCoin, Gate.io, and HTX.

If at the moment of rate fixation the rate has changed by more than 0.1%, a recalculation of up to 1.5% in favor of the service may be applied to protect against sharp market fluctuations.

For cryptocurrencies — simply send the funds to the specified wallet. The system will automatically detect the payment by the transaction hash.

For fiat directions, the following may be required:

a. Proof of transfer (receipt);

b. An exact payment comment.

Usually no. Verification is not required for most exchange directions.

However, we may request documents if:

a. The transaction risk exceeds the AML threshold;

b. Suspicious activity is detected;

c. The transaction requires manual review by a bank or payment system;

d. A cash exchange is being performed;

e. A withdrawal from a card is being performed.

1. Check that you sent the funds to the correct address and on the correct network.
2. Make sure the order has been paid in full.
3. Check the order status in your account.
4. If more than the stated processing time has passed, contact support and provide your order number and payment confirmation.